TERMS AND CONDITIONS

DELIVERIES

Lone Tree Foods products come direct from the farm to your door.  We will normally deliver Thursdays between 8 AM and 5 PM. If no-one is available to receive the delivery, you must leave a cooler or other insulated storage for us to place your order.  (Remember, items are often refrigerated or frozen.)

You must be in the Omaha or Lincoln areas to receive deliveries.   Orders from other areas may require pickup or additional delivery fees at our discretion.  

If you have special delivery instructions, please let us know in your order notes.

 

SHIPPING COSTS

We charge a delivery fee of $20.00 for all orders delivered in the Lincoln and Omaha metro area.   The more you order, the more you save!  We think this is an exceptional bargain for delivery to your door.  Shoppers also have the option of picking up their order at Branched Oak Farm (Raymond, NE) on Saturday.  When checking out, simply edit your Location to choose this option and pay a flat $7 aggregation fee.

 

RETURNS/REJECTIONS

Produce will generally be expected to conform to USDA grading guidelines, with associated tolerances for damage and decay.   Since we offer a variety of specialty produce, appearance may vary from the standard USDA size and color grades, but such variations will in all cases be advertised to the buyer before purchase, via the website product listing or other means.

In the event of a problem:

•The buyer will inspect the shipment within 24 hours of receiving, and any rejections shall be made within that time period.

•The buyer will notify Lone Tree Foods sales staff, who will notify the grower and the accounting staff accordingly.

•The buyer should hold the rejected shipment for recovery and inspection by Lone Tree Foods staff, not longer than 48 hours, after which it may be disposed of.

•Lone Tree Foods will not charge the buyer for rejected shipments, and will not pay the grower for such shipments. However, rejections made after 24 hours may not be refunded, at the discretion of Lone Tree Foods.

 

PAYMENTS 

Our payment terms for business customers are due on receipt.  After 30 days, a 5% late fee will accrue. If an account is more than 45 days overdue and has a balance of $1000 or more, all new orders must be prepaid via credit card or ACH until the account is brought below $1000. This policy is necessary for us to be able to meet our obligations to the growers, farmers and ranchers who supply you.  Thanks for your understanding and your business.